02-14-2014, 04:47 PM
Please respect the Forum rules at https://www.term.dpdns.org/forums/showt...2#pid36202
Posting in the Support sections is the correct mechanism to get help.
The guidelines below are intended for users seeking help or support when using Linux Lite.
Individual support requests via messaging are discouraged and likely to be ignored.
Asking for Help:
Give as much information relevant to and about the problem you’re having and the results you are expecting. Only the information you provide can be considered in trying to work out a possible solution.
General posting:
Keep the content of each post clear. Over use of multi-coloured, bold or irregular sized fonts can be distracting.
Correct grammar and spelling will help, but posting is not a test. If a word is not in the forum dictionary, it will be underlined in red.
Bear in mind that other forum members may have a different first language to your own.
Preview your post before submitting it to check how it is going to appear using the 'Preview Post' option.
Previewing Posts:
Clicking 'Preview Post' adds a view of how your post will appear at the top of the reply page. You may need to scroll up and down between the Preview and the typing areas. After making edits in the typing area, click 'Preview Post' again to refresh the view.
Replying to an existing thread:
At the end of the thread, you will see something like this.
![[Image: reply-options.png]](https://i.postimg.cc/W1R74Hv2/reply-options.png)
If you wish to quote the whole of the previous post, click the "Reply button indicated by the red pointer.
This opens a window in which the previous post is automatically quoted with the option to respond by typing below the quote. When complete, you may need to scroll down a little to find the options to 'Post Reply' 'Preview Post' and 'Save as draft' options.
To reply without quoting the previous post type directly into the 'Quick Reply' area. The options to 'Post Reply' and 'Preview Post' are below the quick reply area. Note that the 'Quick Reply' area may not show the text enhancement buttons (like 'Insert Code') initially. These buttons should be visible after previewing the post an returning to the quick reply area.
Posting a New Thread:
Before starting a new thread, check for active threads which may be discussing the exact same subject.
If there is an active thread, please add your contribution there. Please do not ressurrect inactive threads.
New Thread Location:
Explore the Forum to find a suitable location for your thread. The Forum is divided into groups of sub-forums. Help threads are usually under 'Software - Support' or 'Hardware - Support'
For example, a thread about an SSD problem would be under 'Hardware - Support' in the 'Hard Drives and SSDs' sub-forum. There is a brief outline of the type of posts which appear in the sub-forum, but not every problem will fit neatly into this categorisation. Use the best fit possible - a thread may be moved to a different sub-forum.
![[Image: hardware-section.png]](https://i.postimg.cc/mr1Vj1GN/hardware-section.png)
New Thread title:
Make the title descriptive, brief and specific. 'Please Help Me' is polite and brief but it is not helpful to the reader.
Thread titles may get changed to aid clarity and help people scanning for subjects.
Starting a New Thread:
In the most appropriate sub-forum click 'Post Thread' as indicated in the image below.
![[Image: start-thread.png]](https://i.postimg.cc/fL991Y24/start-thread.png)
This will open a view like this.
![[Image: enter-thread.png]](https://i.postimg.cc/gk9C9d0R/enter-thread.png)
Enter a title in 'Thread Subject' and your query/request in the 'Your Message' section. Scroll down for the 'Post Reply' 'Preview Post' and 'Save as draft' options.
Including console commands and output in your post:
If pasting information associated with a console command, please copy and paste the console text in preference to screenshots.
When posting, enclose the text in code tags. The code tag button is indicated by the red pointer.
![[Image: code-tag-button.png]](https://i.postimg.cc/vHg5nFLQ/code-tag-button.png)
Pressing the code tag button opens a small box. Paste the console text into the box then click 'Insert'. The data will be formatted into a code box in the post.
Including Images (screenshots etc):
Sometimes, posting an image is helpful.
In limited circumstances such as a grub problem, there is no facility to copy and paste or use screenshot. Here a clear photograph of the screen may be used. Transfer the image to a working system and upload it to a hosting site as described below. Depending on the camera, if may be necessary to reduce the image file size before posting.
In more general cases, when an image is necessary, locate the key labelled 'Print Screen', 'PrtScr' or similar on your keyboard locate and press it.
Based on what you want to capture, select the capture region and appropriate options. Select a short delay to allow time to get the view set up before the screenshot is made. If the resulting Preview looks correct, select 'Save' and click 'ok'. Choose a location on your system and click 'Save'.
Open the saved file and check the full size image does not include any personal information.
Please do not attach or embed the image directly in your post. Use of an image hosting service is preferred.
An example is https://postimages.org/
Open the hosting site in a browser window and follow their instructions to upload the image from your system.
After uploading, copy the "link for forums" provided by the image hosting web page and paste the link into your post.
Using attachments:
If it is necessary to attach a file to your post, for example a system report, it can be attached using the attach section as shown below.
![[Image: attachments.png]](https://i.postimg.cc/jSj6jwgz/attachments.png)
Responding:
If you've asked for help, monitor the thread for replies and engage with the support process.
If asked for clarification/further information or to try a potential solution please co-operate.
If your problem gets solved using help provided or through your own efforts please provide confirmation of what worked.
If your problem is not resolved and you choose not to continue please confirm that no further help is required.
Posting in the Support sections is the correct mechanism to get help.
The guidelines below are intended for users seeking help or support when using Linux Lite.
Individual support requests via messaging are discouraged and likely to be ignored.
Asking for Help:
Give as much information relevant to and about the problem you’re having and the results you are expecting. Only the information you provide can be considered in trying to work out a possible solution.
General posting:
Keep the content of each post clear. Over use of multi-coloured, bold or irregular sized fonts can be distracting.
Correct grammar and spelling will help, but posting is not a test. If a word is not in the forum dictionary, it will be underlined in red.
Bear in mind that other forum members may have a different first language to your own.
Preview your post before submitting it to check how it is going to appear using the 'Preview Post' option.
Previewing Posts:
Clicking 'Preview Post' adds a view of how your post will appear at the top of the reply page. You may need to scroll up and down between the Preview and the typing areas. After making edits in the typing area, click 'Preview Post' again to refresh the view.
Replying to an existing thread:
At the end of the thread, you will see something like this.
If you wish to quote the whole of the previous post, click the "Reply button indicated by the red pointer.
This opens a window in which the previous post is automatically quoted with the option to respond by typing below the quote. When complete, you may need to scroll down a little to find the options to 'Post Reply' 'Preview Post' and 'Save as draft' options.
To reply without quoting the previous post type directly into the 'Quick Reply' area. The options to 'Post Reply' and 'Preview Post' are below the quick reply area. Note that the 'Quick Reply' area may not show the text enhancement buttons (like 'Insert Code') initially. These buttons should be visible after previewing the post an returning to the quick reply area.
Posting a New Thread:
Before starting a new thread, check for active threads which may be discussing the exact same subject.
If there is an active thread, please add your contribution there. Please do not ressurrect inactive threads.
New Thread Location:
Explore the Forum to find a suitable location for your thread. The Forum is divided into groups of sub-forums. Help threads are usually under 'Software - Support' or 'Hardware - Support'
For example, a thread about an SSD problem would be under 'Hardware - Support' in the 'Hard Drives and SSDs' sub-forum. There is a brief outline of the type of posts which appear in the sub-forum, but not every problem will fit neatly into this categorisation. Use the best fit possible - a thread may be moved to a different sub-forum.
New Thread title:
Make the title descriptive, brief and specific. 'Please Help Me' is polite and brief but it is not helpful to the reader.
Thread titles may get changed to aid clarity and help people scanning for subjects.
Starting a New Thread:
In the most appropriate sub-forum click 'Post Thread' as indicated in the image below.
This will open a view like this.
Enter a title in 'Thread Subject' and your query/request in the 'Your Message' section. Scroll down for the 'Post Reply' 'Preview Post' and 'Save as draft' options.
Including console commands and output in your post:
If pasting information associated with a console command, please copy and paste the console text in preference to screenshots.
When posting, enclose the text in code tags. The code tag button is indicated by the red pointer.
Pressing the code tag button opens a small box. Paste the console text into the box then click 'Insert'. The data will be formatted into a code box in the post.
Including Images (screenshots etc):
Sometimes, posting an image is helpful.
In limited circumstances such as a grub problem, there is no facility to copy and paste or use screenshot. Here a clear photograph of the screen may be used. Transfer the image to a working system and upload it to a hosting site as described below. Depending on the camera, if may be necessary to reduce the image file size before posting.
In more general cases, when an image is necessary, locate the key labelled 'Print Screen', 'PrtScr' or similar on your keyboard locate and press it.
Based on what you want to capture, select the capture region and appropriate options. Select a short delay to allow time to get the view set up before the screenshot is made. If the resulting Preview looks correct, select 'Save' and click 'ok'. Choose a location on your system and click 'Save'.
Open the saved file and check the full size image does not include any personal information.
Please do not attach or embed the image directly in your post. Use of an image hosting service is preferred.
An example is https://postimages.org/
Open the hosting site in a browser window and follow their instructions to upload the image from your system.
After uploading, copy the "link for forums" provided by the image hosting web page and paste the link into your post.
Using attachments:
If it is necessary to attach a file to your post, for example a system report, it can be attached using the attach section as shown below.
Responding:
If you've asked for help, monitor the thread for replies and engage with the support process.
If asked for clarification/further information or to try a potential solution please co-operate.
If your problem gets solved using help provided or through your own efforts please provide confirmation of what worked.
If your problem is not resolved and you choose not to continue please confirm that no further help is required.